Repairs & Servicing
Geomatrix maintains a fully equipped electronics laboratory for servicing both our own and customers equipment.
We maintain calibrated test equipment and a variety of factory-supplied test and measurement instruments, allowing us to issue certificates of conformity for repaired equipment upon request. Additionally, we offer a certificate of conformity service for your own equipment, ensuring it meets required standards before starting jobs for highly discerning clients.
For further details, please contact our engineering department at engineering@geomatrix.co.uk.
Complete the Repair Form and Ship Your Equipment
If you are shipping equipment back to Geomatrix for repair, please complete the Repair Instruction Form available on this page. Provide as much detail as possible about your instrument and the nature of the fault, especially if the issue is intermittent, to help us offer the fastest possible return time.
Fine print
Once you have completed the form, you will receive a confirmation email with further instructions. Please include a printed copy of this confirmation email with your equipment when returning it to us, this will help us process your repair more efficiently.
Return shipments will be arranged by Geomatrix Ltd via standard overnight delivery and charged at the prevailing rate.
Equipment will be returned in the same packaging it was received in. Please ensure the equipment is sent in appropriate packaging, ideally the original transit case the instrument was supplied with.
Charges and Guarantees Geomatrix’s labour rate is £125.00 per hour, with a non-refundable £400.00 evaluation fee. To expedite the repair process, we may carry out repairs up to 25% of the instrument’s commercial value without prior approval. For additional work, we will provide an estimate of costs and await further instructions from the owner.
Payment must be completed before the repaired equipment is released. In some cases, an upfront credit card payment may be required, with a supplementary invoice issued upon completion of the repair. We will notify you if this applies.
Repairs carried out to address the fault, as detailed above, are guaranteed against further failure for a period of 3 months from the date of repair. This warranty covers labour and any parts used. However, if the instrument experiences unrelated failures within this warranty period, the subsequent repair will not be covered by this guarantee.
Due to the complexity of some faults and the availability of parts, please allow up to 6-8 weeks for completion.
Contact Us for Assistance If you need any assistance or have questions about the process, please don’t hesitate to give us a call. We’re always happy to help!